FAQ
How do I create an account on shopee.lk?
You can easily create an account by visiting our My Account page where you’ll find options to either register or log in.
What methods of payment does Shopee Mall accept?
We accept all popular credit cards, including Visa, Mastercard, and American Express. We also offer Cash on Delivery in certain areas, bank transfer options, and Koko PayLater options for your convenience.
How can I track my order?
Once your order has been shipped, you will receive an SMS with a tracking number. You can use this number to track your order on the Fardar website here.
What is the estimated delivery time for orders?
Delivery time depends on the area. For Colombo, delivery can be as fast as the next day, while for other areas, it can take between 2 to 5 days. In case of any delays, feel free to contact us at 076 846 8866 via call or WhatsApp.
Do you deliver outside of Sri Lanka?
We currently offer delivery services only within Sri Lanka.
How can I return or exchange a product?
The return or exchange of products depends on several factors. To assist you with this, please contact us at 076 846 8866.
What is Shopee Mall’s return policy?
Our return policy varies depending on the product and several other factors. For more detailed information, please reach out to us at 076 846 8866.
How can I contact Shopee Mall’s customer service?
For any assistance, you can contact our customer service team by calling or sending a message on WhatsApp to 076 846 8866.
Are all products on Shopee Mall in stock?
Yes, if a product shows as available on our website, it is in stock.
Can I cancel or modify my order after it’s been placed?
Yes, you can. However, modifications or cancellations are only possible before the item is shipped. Please contact us at 076 846 8866 for assistance.
Is it safe to use my credit/debit card on Shopee Mall?
Absolutely, it’s completely safe. Our payment provider is Onepay, a reputable payment gateway in Sri Lanka.
How do I use a discount code or a promotional voucher?
To use a discount code or promotional voucher, add the products you want to your cart and proceed to checkout. You’ll find an option to enter your voucher code there.
What happens if a product I ordered is out of stock?
In the unlikely event a product you’ve ordered is out of stock, we will contact you to inform you and your full payment will be refunded.
How can I leave feedback or a review for a product I purchased?
You can leave a review for a product in the review section found under each product on our website.
How can I unsubscribe from Shopee Mall emails?
To unsubscribe from our emails, simply click on the ‘unsubscribe’ link located at the bottom of the emails you receive from us.
Is there a minimum order value?
No, there is no minimum order value at Shopee Mall.
Can I request a product that’s not listed on the website?
Yes, depending on the product, we may be able to assist you. Please contact us at 076 846 8866 for more information.
How do I report a problem with my order or a product?
If you encounter any issues with your order or a product, please don’t hesitate to reach out to us at 076 846 8866.