SHOPEE.LK REFUND POLICY
Effective Date: 1st January 2023
At Shopee.lk, we are committed to providing a positive shopping experience for all of our customers. If for any reason you are not satisfied with your purchase, we will do our best to resolve any issues and provide a fair and prompt refund.
Eligibility for Refund
To be eligible for a refund, the item must be returned in its original condition and packaging, with all components and accessories included.
Refunds will not be provided for items that have been damaged, altered, or used.
Some items, such as perishable goods or custom products, may not be eligible for a refund.
Refund Process
If you would like to request a refund, please contact us at +94 76 846 8866 within 7 days of receiving your order.
Once we receive your request, we will review your case and determine the best course of action, which may include a full or partial refund, an exchange, or a store credit.
If a refund is approved, we will process the refund to the original payment method used for the purchase.
Shipping Costs
In some cases, you may be responsible for paying the shipping costs associated with returning the item.
If the item was defective, damaged, or incorrect, we will cover the shipping costs for returning the item and for sending a replacement, if applicable.
This Refund Policy is subject to change at any time, and the updated policy will be posted on the Site, with the effective date revised accordingly.